Getting Started
Troubleshooting
Having trouble getting started with our API? Don’t worry, we’re here to help. Here’s a list of common issues we’ve seen customers run into:
I'm getting an 'Unauthorized' error when making API requests
I'm getting an 'Unauthorized' error when making API requests
I can't access the API Keys page in the dashboard
I can't access the API Keys page in the dashboard
Access to the API Keys page is restricted to team owners and admins. If you are not seeing this page, you may not have the necessary permissions.Solution: Contact an admin or owner of your team to grant you the appropriate role or provide the required API key.
I'm getting a '403 Forbidden' error
I'm getting a '403 Forbidden' error
Your API requests may be blocked due to missing domain whitelisting.Solution: Go to the “Whitelisted Domains” section in the dashboard and ensure that the domain or IP you’re sending requests from is added. Example domains:After adding, click the Save button and try again.